All Systems Operational

Core Platform Services Operational
API Services Operational
Onboarding Services Operational
Scheme Payment Rails Operational
Non-Scheme Payment Rails Operational
Support Portals Operational
Control Centre Operational
Technical Support Jira Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Non-Scheme Payment Rails Maintenance Apr 23, 2026 02:00-06:00 AEST

Scheduled maintenance will be taking place on our non-scheme payment rails on 23rd April 2026 between 2 am and 6 am AEST.

A brief interruption to NPP services may be experienced during the maintenance window.
Posted on Apr 15, 2026 - 17:08 AEST

Control Centre Maintenance Apr 27, 2026 21:00-23:00 AEST

Scheduled maintenance will be taking place on Control Centre on 27th April 2026 between 9 pm and 11 pm AEST.

The Control Centre will be unavailable during this period. Please do not submit any Operational Support tickets during the maintenance window as they may not be received.
Posted on Apr 16, 2026 - 00:49 AEST
Apr 18, 2026

No incidents reported today.

Apr 17, 2026
Verification sources intermittently unavailable for onboarding services
Resolved - Our KYC partner has resolved the issue with their DVS system.
Apr 17, 09:52 AEST
Investigating - Our KYC partner is experiencing issues with their DVS system.

Checks for all document types may be unsuccessful.
Apr 17, 06:10 AEST
Apr 16, 2026

No incidents reported.

Apr 15, 2026
PayID Lookups
Resolved - This issue is resolved.
Apr 15, 23:03 AEST
Monitoring - Our non-scheme payments provider has implemented a fix and PayID services are now operating as normal. We will continue to monitor.
Apr 15, 22:21 AEST
Identified - Our non-scheme payments provider has confirmed they are experiencing intermittent issues with PayID services and are currently investigating. There is no impact to payments.

A further update will be provided when available.
Apr 15, 20:23 AEST
Investigating - We are currently investigating an issue affecting the lookup of PayID information for some accounts.

NPP payments are not impacted by this issue.
Apr 15, 20:03 AEST
Apr 14, 2026
Control Centre Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 18:00 AEST
Scheduled - Scheduled maintenance will be taking place on Control Centre on 14th April 2026 between 6pm and 7pm AEST.


The Control Centre will be unavailable during this period. This does not impact Operational Support ticket emails which will still be accepted during the maintenance window.
Apr 13, 18:58 AEST
Control Centre Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 23:00 AEST
Scheduled - Scheduled maintenance will be taking place on Control Centre on 13th April 2026 between 11:00 pm and 01:00 am AEST.

The Control Centre will be unavailable during this period. Please do not submit any Operational Support tickets during the maintenance window as they may not be received.
Mar 30, 21:42 AEDT
Apr 13, 2026
Apr 12, 2026
Non-Scheme Payment Rails Maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 AEST
Scheduled - Scheduled maintenance will be taking place on our non-scheme payment rails on 11th April 2026 between 21:00 and 02:00 AEST.

A brief interruption to the following services may be experienced during the maintenance window:
- Make a payment via BPay
- Delete a BPayBiller by ID
- Create/Update a BPayBiller
- Validate a BPayBiller
- Get a list of saved BPayBillers for an account
Mar 24, 21:12 AEDT
Apr 11, 2026
Apr 10, 2026

No incidents reported.

Apr 9, 2026
Non-Scheme Payment Rails Maintenance
Completed - The scheduled maintenance has been completed.
Apr 9, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 02:00 AEST
Scheduled - Scheduled maintenance will be taking place on our non-scheme payment rails on 9th April 2026 between 02:00 and 06:00 AEST.

A brief interruption to NPP services may be experienced during the maintenance window.
Apr 2, 15:13 AEDT
Apr 8, 2026
Digital Wallet Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 11:00 AEST
Scheduled - Scheduled maintenance will be taking place on our digital wallet platform on 8th April 2026 between 11:00 and 12:00 AEST.

Downtime is not expected but some occasional interruptions to the following services may occur:
- In app card data
- Digital wallet provisioning
Mar 20, 22:26 AEDT
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026
Onboarding Services Maintenance
Completed - The scheduled maintenance has been completed.
Apr 5, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 02:00 AEST
Scheduled - Scheduled maintenance will be taking place on our onboarding services on 5th April 2026 between 02:00 and 04:00 AEST.

Checks for the following document types will be unsuccessful during the maintenance window.

- Passport
Mar 30, 10:22 AEDT
Apr 4, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage