Shaype Status

All Systems Operational

Core Platform Services Operational

API Services Operational

Onboarding Services Operational

Scheme Payment Rails Operational

Non-Scheme Payment Rails Operational

Support Portals Operational

Control Centre Operational

Technical Support Jira Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Onboarding Services Maintenance Feb `19`, `2026` `00:30`-`02:00` AEDT

Scheduled maintenance will be taking place on our onboarding services on 19th February between 12:30 am and 2:00am AEDT.

greenID services will be unavailable for the full duration of the maintenance window.
Posted on Feb 16, 2026 - 19:21 AEDT

Non-Scheme Payment Rails Maintenance Feb `25`, `2026` `22:00`-`23:00` AEDT

Scheduled maintenance will be taking place on our non-scheme payment rails on 25th February 2026 between 22:00 and 23:00 AEDT.

A brief interruption to the following services may be experienced during the maintenance window:
- Make a payment via BPay
- Delete a BPayBiller by ID
- Create/Update a BPayBiller
- Validate a BPayBiller
- Get a list of saved BPayBillers for an account
Posted on Feb 13, 2026 - 04:29 AEDT

Scheme Payment Rails Maintenance Mar `22`, `2026` `12:00`-`14:00` AEDT

Scheduled maintenance will be taking place on our scheme payment rails on 22nd March 2026 between 12:00 and 14:00 AEDT.

Intermittent interruption to the following services may be experienced during the maintenance window:
- Card transaction authorisations
- Card services

STIP (Stand In Processing) will be used where applicable in the event of service disruption.
Posted on Jan 27, 2026 - 22:05 AEDT

Past Incidents

Feb 18, 2026

No incidents reported today.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

Onboarding Services Maintenance

Completed - The scheduled maintenance has been completed.
Feb 14, 16:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 16:00 AEDT

Scheduled - Scheduled maintenance will be taking place on our onboarding services on 13th February 2026 between 16:00 and 16:00 AEDT.

Checks for the following document types may be unsuccessful during the maintenance window.

- International Passports
Feb 13, 13:08 AEDT

Feb 13, 2026

Feb 12, 2026

Non-Scheme Payment Rails Maintenance

Completed - The scheduled maintenance has been completed.
Feb 12, 06:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 02:00 AEDT

Scheduled - Scheduled maintenance will be taking place on our non-scheme payment rails on 12th February 2026 between 02:00 and 06:00 AEDT.

A brief interruption to NPP services may be experienced during the maintenance window.
Feb 5, 16:40 AEDT

Feb 11, 2026

No incidents reported.

Feb 10, 2026

Onboarding Services Maintenance

Completed - The scheduled maintenance has been completed.
Feb 10, 03:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 00:30 AEDT

Scheduled - Scheduled maintenance will be taking place on our onboarding services on 10th February 2026 between 00:30 and 03:00 AEDT.

Checks for the following document types will be unsuccessful during the maintenance window.
- Driver Licence
- Passport
Dec 17, 01:05 AEDT

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

Non-Scheme Payment Rails Maintenance

Completed - The scheduled maintenance has been completed.
Feb 5, 23:45 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 21:45 AEDT

Scheduled - Scheduled maintenance will be taking place on our non-scheme payment rails on 5th February 2026 between 21:45 and 23:45 AEDT.

A brief interruption to the following services may be experienced during the maintenance window:
- Make a payment via BPay
- Delete a BPayBiller by ID
- Create/Update a BPayBiller
- Validate a BPayBiller
- Get a list of saved BPayBillers for an account
Jan 27, 19:30 AEDT

Feb 4, 2026

No incidents reported.

All Systems Operational

Scheduled Maintenance

Onboarding Services Maintenance Feb 19, 2026 00:30-02:00 AEDT

Non-Scheme Payment Rails Maintenance Feb 25, 2026 22:00-23:00 AEDT

Scheme Payment Rails Maintenance Mar 22, 2026 12:00-14:00 AEDT

Past Incidents

Onboarding Services Maintenance Feb `19`, `2026` `00:30`-`02:00` AEDT

Non-Scheme Payment Rails Maintenance Feb `25`, `2026` `22:00`-`23:00` AEDT

Scheme Payment Rails Maintenance Mar `22`, `2026` `12:00`-`14:00` AEDT