All Systems Operational

Core Platform Services Operational
API Services Operational
Onboarding Services Operational
Scheme Payment Rails Operational
Non-Scheme Payment Rails Operational
Support Portals Operational
Control Centre Operational
Technical Support Jira Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Onboarding Services Maintenance Dec 15, 2025 00:00-04:00 AEDT

Scheduled maintenance will be taking place on our onboarding services on 15th December 2025 between 00:00 and 04:00 AEDT.

Checks for the following document types will be unsuccessful during the maintenance window.

- International Passports
Posted on Dec 09, 2025 - 16:51 AEDT

Control Centre Maintenance Jan 12, 2026 23:00 - Jan 13, 2026 01:00 AEDT

Scheduled maintenance will be taking place on Control Centre on 12th Jan at 23:00 AEDT.

The Control Centre will be unavailable during this period. Please do not submit any Operational Support tickets during the maintenance window as they may not be received.
Posted on Dec 03, 2025 - 21:10 AEDT
Dec 12, 2025

No incidents reported today.

Dec 11, 2025
Control Centre Maintenance
Completed - The scheduled maintenance has been completed.
Dec 11, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 23:00 AEDT
Scheduled - Scheduled maintenance will be taking place on Control Centre on 10th December between 23:00 and 01:00 AEDT.

Control Centre will be unavailable during this period. Please do not submit any Operational Support tickets during the maintenance window as they may not be received.
Dec 10, 00:08 AEDT
Dec 10, 2025
Dec 9, 2025
Control Centre Maintenance
Completed - The scheduled maintenance has been completed.
Dec 9, 00:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 00:00 AEDT
Scheduled - Scheduled maintenance will be taking place on Control Centre on 9th December between 00:00 and 00:30 AEDT.


The Control Centre will be unavailable during this period. This does not impact Operational Support ticket emails which will still be accepted during the maintenance window.
Dec 4, 01:32 AEDT
Dec 8, 2025

No incidents reported.

Dec 7, 2025
Onboarding Services Maintenance
Completed - The scheduled maintenance has been completed.
Dec 7, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 06:00 AEDT
Scheduled - Scheduled maintenance will be taking place on our onboarding services on 7th December 2025 between 06:00 and 08:00 AEDT.

Checks for the following document types will be unsuccessful during the maintenance window.

- Passport
Dec 2, 10:08 AEDT
Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
Control Centre Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:00 AEDT
Scheduled - Scheduled maintenance will be taking place on Control Centre on 4th December 2025 between 12:00am and 2:00am AEDT.


The Control Centre will be unavailable during this period. This does not impact Operational Support ticket emails which will still be accepted during the maintenance window.
Nov 29, 03:52 AEDT
Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025
Onboarding Services Maintenance
Completed - The scheduled maintenance has been completed.
Nov 29, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 21:00 AEDT
Scheduled - Scheduled maintenance will be taking place on our onboarding services on 28th November 2025 between 21:00 and 00:00 AEDT.

Checks for the following document types will be unsuccessful during the maintenance window.

- International Passports
Nov 19, 15:04 AEDT
Nov 28, 2025
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